I have to put a welcome letter on a website. I have to do this because the welcome letter is in the printed program, and if it’s in the printed program, it also has to be on the website. There, it either takes up valuable space for useful content, or it appears as a PDF … Continue reading “Nobody Will Read Your Welcome Letter”

When I was younger, I wanted to be with the in-crowd. The ones who were doing the cool and amazing things, the ones who had friends around them, the ones who looked successful. I think we all do, on some level. Being human means a search for acceptance, whether it’s acceptance of others or just … Continue reading “Choosing your friends”

I’ve tweeted a few times about a project I’m on over the past few months where I produced large volumes of wireframes and documentation. Well-meaning people are replying to my tweets to let me know that Big Up Front Design means I’m Doing Agile Wrong. There’s a lot to unpack from that—more than I can fit … Continue reading “Doing Agile Wrong: Design is not Development”