God I hate designing filters. I hate designing filters (also known as faceted search) not because I don’t know how to craft kickass filters, but because to be really effective at it, I need three things I almost never get offered by the person asking me to add filters: Time to find out what filters … Continue reading “Before you ask, Sherlock Holmes isn’t standing in for the designer, he’s the user.”

Last post, we talked about a website that offered express shipping for $12 even though it would arrive the same day as free shipping.  The lesson there was “check your edge cases.” In that same vein, today we offer up this gem: Now admittedly, I live in the sticks, 30+ miles outside of Philadelphia, where … Continue reading “Two is the loneliest number”

Nothing says “We tested the edge cases” like offering me free regular shipping that arrives on June 12 for free or expedited shipping that costs $12.95 and also arrives on June 12. True story: the state of Pennsylvania has shifted to a print-your-own-registration-forms format for car registration. (Your car must be registered for it to … Continue reading “A light post for a light week”