When I talk to junior designers starting out in their careers, I find they struggle with “story.” They can’t walk from problem to solution and explain how they got there. They’ll get caught up in the little details but miss the big picture. They’ll focus on their individual work while not talking about the team (or … Continue reading “Telling your story”

Inspired by a recent flight and tweetstorm. Baggage fees are a fun game, aren’t they? It used to be that airlines assumed you were going to check a bag. Fees were only charged to consumers if they were taking more bags than usual. Until American charging for bags over 50 lbs in 2002, the money that airlines … Continue reading “Baggage fees and gaming the system”

(I thought about saying something during Five Minute Madness, but so many of these thoughts were still swimming in my head that it would have come out even more disjointed than this piece is. So I did the thing I do — I sat down and wrote it instead, with some assistance from Lin-Manuel Miranda.) … Continue reading “On IA Summit 2017 and Legacy”