@dylanw for realsies, all of these "should X do Y" have to be answered at the scale of the organization. — Elaine Nelson (@epersonae) March 15, 2017 I’ve been around these parts just long enough to have seen “should designers code?” and all the variations come up about 500 times. And it always feels like … Continue reading “Should X do Y?”

When I talk to junior designers starting out in their careers, I find they struggle with “story.” They can’t walk from problem to solution and explain how they got there. They’ll get caught up in the little details but miss the big picture. They’ll focus on their individual work while not talking about the team (or … Continue reading “Telling your story”

Inspired by a recent flight and tweetstorm. Baggage fees are a fun game, aren’t they? It used to be that airlines assumed you were going to check a bag. Fees were only charged to consumers if they were taking more bags than usual. Until American charging for bags over 50 lbs in 2002, the money that airlines … Continue reading “Baggage fees and gaming the system”