Once upon a time a client came to me and said, “We want to build a new capability on the website that does Magic Thing Here.” The client had a concept, some business goals, even a good idea of what the users wanted, and all we had to do was get started. And I said … Continue reading “As tenacious as a coyote – is that a thing? It should be a thing.”

@dylanw for realsies, all of these "should X do Y" have to be answered at the scale of the organization. — Elaine Nelson (@epersonae) March 15, 2017 I’ve been around these parts just long enough to have seen “should designers code?” and all the variations come up about 500 times. And it always feels like … Continue reading “Should X do Y?”

When I talk to junior designers starting out in their careers, I find they struggle with “story.” They can’t walk from problem to solution and explain how they got there. They’ll get caught up in the little details but miss the big picture. They’ll focus on their individual work while not talking about the team (or … Continue reading “Telling your story”