At a previous gig, the hype around generative AI was at fever pitch, and every product manager, engineer, and executive was throwing “AI” at anything and everything. There were good ideas — great ideas, in fact — but so many of them were, well, short-sighted. One example I ran into: Say that as an account … Continue reading “UX, AI, and the farsightedness of design”

In Ursula K Le Guin’s “The Ones Who Walk Away From Omelas,” the quality of life for an entire society comes from focusing all the pain upon a single child that horrifically bares it all for the common good. Le Guin puts forth two possible reactions by the people of the society to this reality: … Continue reading “The Omelas Moment”

Friend of The Interconnected Roz Duffy recently wrote How to Go Down the Rabbit Hole, a guide to mapping your path through the rabbit holes of research we often fall into.  Something grabs your attention and holds it. If you frame it as though it is an invitation, a call to adventure, a portal opening … Continue reading “After Wonderland”