I’m going through old photos for the new year, and here is one of the ridiculous things I found. My husband and I went to a wedding years ago and, upon arriving, discovered that I had left our dress clothes 300 miles away. Off to the nearest shopping mall we went. During the process of … Continue reading “Ridiculous things: let’s start with a bell”

When the Kano Model was all the rage, the UX team I was on at the time talked a lot about analyzing the products and processes and products we were working on in terms of whether existing elements were dissatisfiers, satisficers, or delighters. The gist was that you wanted to lower the number of things … Continue reading “Three delighters”

Is UX Dead? Like, really dead this time? Not “we’re overrun by bootcamp grads” dead? Not “we’re being turned into UI engineers” dead? Not “no one is doing research” dead? Not “we’re not winning the hearts and minds” dead? Not “no one respects their design elders” dead? Not “we are too wrapped up trying to … Continue reading “Is UX Dead?”