An alphabet of accessibility update

About, oh, three and a half years ago now, I wrote a little post on a little site called The Pastry Box about all the people I knew who needed accessible websites. It was called An Alphabet of Accessibility Issues and it was inspired by some developers I was working with at the time who believed there were exactly three types of disability in the world:

  1. The profoundly blind guy who needed a screen reader and who made their work harder
  2. The profoundly deaf guy who needed captions and who made their work harder
  3. The guy “with like a broken arm” who couldn’t use a mouse but would probably be fine later and thus didn’t actually need keyboard accessibility

People with cognitive issues never even crossed their radar – they were deemed unable to work in my co-workers minds. Anyone who was permanently disabled, actually, pretty much fell into that category… or for some reason maybe they thought they just shouldn’t work?

I didn’t press it, I was too busy being furious.

I was furious because even before I hit my 40s I was noticing my hearing wasn’t so fantastic anymore for that poorly-recorded video on the intranet that wasn’t captioned… and I screwed up my shoulder and didn’t like using the mouse (and the keyboard was faster anyway)… and how about that day I was in the office when my glasses broke and I couldn’t work but I also couldn’t drive home?

And what about this family member with this condition and that friend with that condition and all my friends and family with cancer and just the stupid simple stuff like language barriers and the harder-to-detect stuff like low vision?

Apparently I struck a nerve in my post, because not only did people agree that yes, these were also valid scenarios that need accessible websites, but the post went viral  and people wanted a poster version and more information…. and I became convinced this accessibility thing was a pretty good fit for me.

Last year, my friend and fellow editor Dylan Wilbanks persuaded me to turn the article into a talk.

After the IA Summit, a few other people asked me to turn the talk into a deck of cards. And then a few others did later. And then a few offered to either make cards themselves (and wanted to know if they could use the talk) or reiterated they would love cards…

A few months ago, the organizers of World IA Day Pittsburgh asked me if I would cross the state and present to them for today, World IA Day 2019: Design for Difference. And I thought, anne, get off your butt and make the cards.

Prototype deck for An Alphabet of Accessibility. The letter A is the top card in the paper-clipped desk sitting on a desk.

So if you attended today’s workshop, you got a copy of my prototype deck, which contains the 26 people who were mentioned in the original article.

And I have already learned a few things:

First, since the original article went up I’ve found at least another 26 situations or conditions affecting my actual friends and family that are worth mentioning. Everything from cataracts to migraines to back pain to having the kitchen torn out cause people to need captions or simpler language or zoom or color controls. So I’m now in the position of trying to figure out what the second half of the deck is going to be, because I don’t think I can extend the talk to 52 slides, but I can certainly extend the deck to 52 cards.

Second, the cards need a good legend and bigger text and a couple of other things I’m in the works on. (Along with those other 26 profiles and pictures and words and stuff.)

I’ll be, eventually, publishing the cards for sale on The Game Crafter, because the third thing I learned is that I don’t like being up until 2 in the morning slicing cards on my turns-out-n0t-to-be-very-great printer. That coupled with my existing knowledge that I hate the local post office means I’d much rather you buy from a pro who can print on demand than I try to run a publishing outfit out of my living room.

And finally, I’ve now got a workshop centered around the Alphabet of Accessibility. It’s probably at least two hours — I say that because I had one and a quarter hours to present in this one and I got through three things on my six thing agenda. So that’s kind of cool.

I’m starting to think about a talk for next year, but not about accessibility… more about design systems, since that’s where my head is at work right now. But I highly doubt that accessibility won’t come up in some way, shape, or form, because, well, people. We’re weird and we’re messy and there’s no one-size-fits all, there’s not even a “normal”, and as long as people insist on trying to oversimplify the human condition and inflict that oversimplification on others,  I suspect I’ll be somewhere in the background finding new ways to reword “What the hell is wrong with you?!?”

Meanwhile, if you’d like a deck, watch this space, or follow me on twitter (yes I know I’m sorry) and I’ll announce more when I’m further along in production. Maybe even in time for Global Accessibility Awareness day.

[Update: The deck is now available.]

It’s cold in here… no in here, inside my skin.

I was so cold I couldn’t sleep. I’d gone to bed two hours before dressed in wool socks, sweatpants, a teeshirt, a hoodie, and I’d pulled the hood up. I was lying under a blanket and a thick comforter. It didn’t matter.

My hands were white with cold, so chilled that I could’ve slipped my rings off with no hesitation. My feet were so cold despite the socks that they ached up to my knees. My nose was icy to the touch. I began to shiver, at which point, I gave up and got into a hot shower.

Did I mention my bedroom was 76˚F (24.4˚C)?

That’s right, the heat was working. In fact, in my house the heat works so well that we’ve got the vents on the top floor closed off during the winter or it can be absolutely roasting. Well, roasting to normal people. Although at 80˚F even I get hot.

So what was the deal? Why do I go to bed dressed in the average person’s fall workout gear? And why, on some nights, is the cold still so bad that I end up getting up to take a hot shower?

Decades ago I was diagnosed with Raynaud’s, sometimes called Raynaud’s Phenomenon, or sometimes Raynaud’s Syndrome. And since it’s Raynaud’s Awareness Month I thought I’d mention a few things about it.

First, my shivering attacks don’t seem to be typical Raynaud’s… the doc’s closest guess is that Hashimoto’s Thyroiditis is acting like a force multiplier, a +5 Thyroid of Because Fuck You That’s Why.

But I only get to the shivering if I ignore the legitimate Raynaud’s symptoms. First, my fingers and toes get a little chilly. Then they get a lot chilly. My fingers turn white. My toes turn red. The tip of my nose may go cold, or my ears. At some point you can actually see the veins in my hands because my body’s pulled all the extra blood out. Sometimes they get wrinkly like I’ve been in the bath too long.

At some point after that, things start to either tingle or ache. In my legs it’s the feeling of being out in the cold too long with boots that don’t work very well, where the ache starts to climb up from the toes to the ankles and up to the knees.  In my hands it’s often tingling like I’ve pinched a nerve, only I haven’t.

Raynaud’s happens because, for some reason, my body’s convinced I’m standing outside in a blizzard and I’m going to freeze to death. To protect me, it sucks as much of my blood flow into my core. It figures sacrificing my hands to keep me alive is a good deal…

…which I wholeheartedly approve of if I’m actually in a blizzard, but most of the time I’m not. Most of the time I’m typing, or playing a video game, or sitting too close to an air conditioning vent or a fan, or I just washed my hands in the bathroom and the water was freezing, or the soda I pulled out of the fridge was too cold, or I went outside for one minute (fully dressed for the weather) to start the car, or I got stressed out, or I stood in one place too long, or I read a book on the sofa without a blanket over my legs…

It’s like my internal thermostat has a startle reflex.

My Raynaud’s is not severe enough to treat with surgery, which they generally hold for the cases where losing fingers or toes is possible. My treatment regimen as prescribed by three doctors in succession over 20 years has been: “try not to get cold”.

Yeah, right.

When my hands get really cold and I’m at work, I’ll often type with gloves on. Or I’ll try to do everything possible to only use the mouse so I can sit on one of my hands to warm it back up. (Or I’ll deploy my heating fox and hope that warming up my core will convince my body I’m not freezing to death.

It’s not what you’d call a “normal” accessibility issue, in that I can still see, hear, speak, and use both the keyboard and mouse. But it’s harder to concentrate when you feel your extremities attempting to fail. And it’s hard to be accurate on a keyboard or a mouse when you’re wearing gloves or your hands are numb or tingling through the wrist.

And the back half of the problem—warming up—is often just as fraught with pain. My hands and feet aren’t good at warming up gradually. If they’re cold enough, lukewarm water feels like it’s boiling. If they’re really locked into being cold I can stand in a shower with the water turned all the way to hot and while the rest of me feels like it’s being scalded my hands and feet will still yell that they’re cold.

When my thermostat finally switches to “oh shit we’re actually warm”, the blood flow returns to my extremities sometimes so quickly that they swell, ache, or feel like they’re burning. This can be particularly embarrassing when it suddenly looks like I’m blushing. I’m not blushing, my body just remembered my nose should get some blood flow. If I pick up a coffee cup when my Raynaud’s is flaring, I’ll get the feeling back in my hands, but it’ll feel like I picked up a roasting pan straight out of the oven.

Women are diagnosed with Raynaud’s more often than men. (We’re also diagnosed with thyroid problems more often than men.) And offices are set to temperatures comfortable for men, so even when women’s biological thermostats are working at peak performance, we tend to get cold faster than our male counterparts.

I’ve gotten teased a lot over my career for always being cold, wearing thick hoodies or sweaters in August, and all I can say about it is please don’t be that asshole. I’ve heard every “cold women” comment possible and your hot air isn’t sufficient to warm the room.

Turning the thermostat up, on the other hand, is actually helpful. Or offering me a mug of tea. Or just ignoring my gloves, that’s fine too.

If you’re one of those folks who designs websites, remember me when you’re figuring out how big the clickable/tappable areas on a screen are. I don’t have quite the same dexterity with the mouse when I can’t feel my fingers. I also make a lot more mistakes on the keyboard.

If you’re one of those hardware folks, please test your capacitive touchscreens with extremely cold hands. Turns out we don’t quite conduct as much electricity with cold fingers as we do with warm ones.

And if all of this sounds eerily like you and you’ve never heard of Raynaud’s before, talk to your doctor. Problems with circulation are frequently “harmless” like the Raynaud’s, but they could also be more serious things like thyroid or heart problems… which, which more serious, have actual treatments that go beyond “don’t get cold”. Personally, I’d rather have something I could control.