When the Kano Model was all the rage, the UX team I was on at the time talked a lot about analyzing the products and processes and products we were working on in terms of whether existing elements were dissatisfiers, satisficers, or delighters. The gist was that you wanted to lower the number of things … Continue reading “Three delighters”

Is UX Dead? Like, really dead this time? Not “we’re overrun by bootcamp grads” dead? Not “we’re being turned into UI engineers” dead? Not “no one is doing research” dead? Not “we’re not winning the hearts and minds” dead? Not “no one respects their design elders” dead? Not “we are too wrapped up trying to … Continue reading “Is UX Dead?”

Let’s talk about The Curious Case of the Pygmy Nuthatch. It’s a wild ride so you might want to go read it before continuing because spoilers. You see, there’s a scene in that movie that tormented me, that kept me up at night, and that lately has had me interrogating a wide variety of seemingly … Continue reading “Trade-offs and bugs”