I got suspicious when Lauren’s chat bubbles turned green. She used an iPhone, so when we kept in touch over text, it was via iMessage, which uses blue chat bubbles. When one of those bubbles turns green, that means it was sent over SMS, old school. There are a number of reasons this could happen, … Continue reading “Passing Away In Pixels”

I’m known as a bit of a stickler for having solid theory behind my designs. One of those theories, or heuristics, is learnability. A system must be learnable; a user must be able to figure it out and remember how to use it over and over again. Learnability is one of those heuristics that seems … Continue reading “Learnability and common sense”

On my team, we have an in-depth process for revamping sections of our large college website[1]I gave a presentation about it at Confab Edu. There isn’t a video, but my slides are online.. One of the notable features is a sort of co-writing process. It’s something I haven’t heard of anywhere else. Our team and … Continue reading “Stakeholder Storytellers”