I’m known as a bit of a stickler for having solid theory behind my designs. One of those theories, or heuristics, is learnability. A system must be learnable; a user must be able to figure it out and remember how to use it over and over again. Learnability is one of those heuristics that seems … Continue reading “Learnability and common sense”

On my team, we have an in-depth process for revamping sections of our large college website[1]I gave a presentation about it at Confab Edu. There isn’t a video, but my slides are online.. One of the notable features is a sort of co-writing process. It’s something I haven’t heard of anywhere else. Our team and … Continue reading “Stakeholder Storytellers”

“Culture change is hard.” It was probably the fifth or sixth time I’d heard that design director say that. And I wouldn’t slight him, because he had his work cut out for him — the organizational culture he was trying to change had no history of design being part of it. (And, honestly, it struggled … Continue reading “Design and culture change”