I was about four years into a career in tech support at a major financial company. My job was to report technical issues affecting multiple clients; the maintenance developers fixed them. About once a month my boss and their boss and all of us sat down to discuss what had and hadn’t gotten fixed. “This … Continue reading “You are not “The Guy””

I was working with a student developer recently who was putting together a new site for a massive archive. She was doing the bulk of the technical heavy lifting while I sat by dallying with CSS and font sizes, and drinking a refreshing Dr. Pepper. After she finished the algorithms to migrate the data and … Continue reading “The Ubiquitous Design of Nutrition Facts”

Many of us work in places where design guidelines for components, patterns, and heuristics are already developed for the products we’re working on. Many of us do not. I went from super-documented world to please-write-documentation world and TBQH I am in my glory because I get to write rules and rule sets and examples and … Continue reading “Back to Basics: Writing design guidelines”