The Interconnected – Writing about being humans working on the web.

Ridiculous things: let’s start with a bell

I’m going through old photos for the new year, and here is one of the ridiculous things I found.

My husband and I went to a wedding years ago and, upon arriving, discovered that I had left our dress clothes 300 miles away. Off to the nearest shopping mall we went. During the process of picking out clothing a sales lady told me to use the dressing room and ring the bell when I wanted help.

I couldn’t find the bell to ring.

She said “It’s right there, with the sign.”

I had about a dozen questions regarding this setup^[1]Does it ring only in one position? Does it ring whenever it hits the top? Does it ring when crossing over the center? When does it stop ringing? Does it ever stop ringing? Why did they pick a light … Continue reading, but because the wedding was only hours away, I never got a chance to ask them.

Notes[+]

Notes
↑1	Does it ring only in one position? Does it ring whenever it hits the top? Does it ring when crossing over the center? When does it stop ringing? Does it ever stop ringing? Why did they pick a light switch? Was the electrician off that day? Were there no doorbells in the store that day? Was this a total hack? What brought about the total hack? Had they had a lot of problems with customers not recognizing it or was I the freak? Do customers ever question why it’s not a doorbell? Have they ever seen a light switch used to ring a bell previously?

Three delighters

When the Kano Model was all the rage, the UX team I was on at the time talked a lot about analyzing the products and processes and products we were working on in terms of whether existing elements were dissatisfiers, satisficers, or delighters. The gist was that you wanted to lower the number of things … Continue reading “Three delighters”

Is UX Dead?

Is UX Dead? Like, really dead this time? Not “we’re overrun by bootcamp grads” dead? Not “we’re being turned into UI engineers” dead? Not “no one is doing research” dead? Not “we’re not winning the hearts and minds” dead? Not “no one respects their design elders” dead? Not “we are too wrapped up trying to … Continue reading “Is UX Dead?”